Frequently Asked Questions

Check our most frequently asked questions here. If your question isn't answered, get in touch with us at hi@willowsway.com.au

Products

Of course! Simply let us know in the notes section at checkout, or send us an email at hi@willowsway.com.au and we can send the order as a gift, with a personal message if requested. 

Leashes and Collars:

We recommend soaking in warm soapy water - a stain removing laundry powder will do the best job here - and then, using your hands, rub out the dirt from the macrame and rinse with water. Alternatively, using a laundry bag, pop the leash/collar into your washing machine on a gentle cycle.

Bandanas:

Our bandanas can be washed using the same instructions as above. A warm soapy soak and handwash should to the trick, otherwise pop them into your washing machine and air-dry. If your bandana has patches, make sure to sew on your patches before washing as the iron-on adhesive may weaken during washing. Bandanas may dry with with wrinkles, so for best results make sure to iron them after washing. 

We stock a wide range of eco-friendly dog products and accessories, and hold each product and material to a very high standard. We carefully curate our collection with long-lasting, recycled, low carbon emission, compostable and biodegradable materials and products. Each product listing will include details of the materials used.

If you want to learn more about our Sustainability Mission, check out the 'Sustainability' page on our website. If you have any questions about our materials and products, feel free to get in touch with us at hi@willowsway.com.au

Custom Fit Macrame Collars

Our Custom Fit Macrame Collars are made to fit your pup, so it's important that you measure your dog's neck correctly before placing an order. 

We recommend laying your pup's current collar flat against a ruler. Alternatively, wrap a piece of string around your dog's neck with enough space for 2-3 fingers to fit underneath easily, then measure the string against a ruler. Check out our measurement guide below for more details.

Make sure to include the measurement in the notes section at checkout!

Each collar is made to match the measurement provided when your order is placed. For this reason, we cannot refund or replace collars that do not fit your dog due to incorrect measurements.

Adjustable Macrame Collars

Check your pup's neck measurement using the method below, and select your size accordingly. If your pup is still growing, consider selecting a larger size to account for this.

Size Guide:

XS: 22-25cm

S: 26-31cm

M: 32-38cm

L: 39-47cm

XL: 48-60cm

We source our materials from within Australia as a priority, and when necessary we use only the highest quality and sustainable materials from international suppliers. 

Our Bandanas are designed by Australian artists, printed in NSW and sewn locally in WA.

Our Macrame products use world class 100% recycled cotton sourced from Poland and purchased from local Aussie retailers.

We source our high quality hardware from Czech Republic, and purchase in bulk to reduce shipment frequency.

Shipping and Returns

Please see our Returns and Refunds page for details on returning your order!

Yes, we ship all around the world!

Shipping costs for international orders is $18, and shipping times vary depending on your location. Please don't hesitate to get in touch with questions about your international order!

All orders are fulfilled within 3 days of purchase, and once your order has been fulfilled you will receive an email notification with a tracking link.

Within Australia, Standard Shipping orders will arrive 3-8 business days after your order is fulfilled. 

If you need your item faster, please select Express Shipping. Our order fulfilment may still take up to 3 days, after which your item will arrive within 1-3 business days. 

International shipping times vary based on your location. Get in touch with us for specific shipping times. 

FREE SHIPPING on all Aussie orders over $100! Free shipping will be automatically added to qualifying orders at checkout.

LOCAL PICKUP available in Perth, WA - simply select Local Pickup at Checkout and you will be notified via email when your order is ready for collection.

$8 Standard Shipping for any Aussie orders under $100.

$11 Express Shipping available on Aussie orders. 

$18 flat rate shipping for all International orders. Shipping times vary depending on your location. Contact us directly for specific shipping times.